Purchased a lighted mirror via TikTok shop. When the mirror arrived, I opened the box (it was undamaged) and slid the mirror part of the way out, saw that it all looked in order and tucked it away for a Christmas gift. When I opened it fully on Christmas Eve, I saw that the mirror had large gouges in the surface and the frame was damaged. I submitted a return request with photos via TikTok seller messaging. The Sweetcrispy vendors went back and forth with me for several weeks, asking me to take and send more photos and asking for photos of the box and the shipping label. Then they said I could have a full refund, but I needed to process it through TikTok shop. When I attempted to do so, TikTok shop said it had been too long and only the seller could issue a refund at this point. So I went back to the seller and they will no longer respond. I am in a loop of messaging with an AI bot and unable to get help. It feels like they stretched our communication out back and forth to make the return window for TikTok shop lapse and are now ignoring me. I can also no longer review the product on TikTok shop as well. So I have a broken, damaged mirror and no recourse through the company. Very disappointing.
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At Sweetcrispy, we believe a home is made one piece at a time — a chair you love, a table that brings people together, a corner that feels truly yours.
That’s why we create furniture that’s simple, thoughtful, and designed to work with your real life.
No passing trends. Just well-made pieces that fit, last, and feel right.
Whether you’re furnishing your first apartment or refreshing a space you’ve loved for years, Sweetcrispy helps you build a home that feels like you.
Because we’re not just making furniture —
We’re here to make everyday living a little better.See more
