I don’t normally leave negative reviews but as I have exhausted all other options I have no choice. I was asked to purchase a mug for a family member for Christmas which was purchased 3rd December 2025. I’ve never shopped at Sweetpea and Willow before; when I realised the lead time was 3 weeks I was disappointed but then thought I would receive it in time for the family member’s birthday at the end of February. To date I have still not received the item. I have chased it with the team to be told they would ask the supplier. My subsequent message does not appear to have been delivered. The mug was not expensive (and I assume this is why my order has not been chased, and why communication does not seem to be important to the team) however the principle of ordering an item to wait over 2 months for it to arrive is unacceptable. From reading the reviews it seems that this is a common theme for this company. What a shame as supporting independent and/or family businesses is extremely important to my family and me. I will be attempting to contact for a refund if I hear nothing else. I would not recommend using this company unfortunately. Spend your money elsewhere.
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Founded in 2006, Sweetpea & Willow is the premier destination for high-end interiors that help make your house a home. We tirelessly source and hand-pick the best quality furniture to bring you a unique collection of home furnishings at the best possible prices.
Our range includes 4500 items from luxury sofas and chairs, to beautiful bespoke beds, to stunning mirrors and light fittings, all the way through to elegant dining furniture - there is something for everybody. Love the way you live.See more
