I am currently awaiting a substantial refund that was confirmed would be processed within a specific timeframe but has not been received.
Despite multiple attempts to contact the company via email and phone, I have received no response. Live chat is unavailable and phone calls direct customers back to email. Communication appears to have stopped entirely.
As a small business, this has had a significant impact on my cash flow and is extremely concerning.
Based on my experience, I would urge others to exercise caution and ensure they are comfortable with the level of communication and service before placing an order.
I hope the company addresses this matter urgently and restores confidence.
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Founded in 2006, Sweetpea & Willow is the premier destination for high-end interiors that help make your house a home. We tirelessly source and hand-pick the best quality furniture to bring you a unique collection of home furnishings at the best possible prices.
Our range includes 4500 items from luxury sofas and chairs, to beautiful bespoke beds, to stunning mirrors and light fittings, all the way through to elegant dining furniture - there is something for everybody. Love the way you live.See more
