I recently bought an expensive guitar. After the purchase, a sales engineer reached out, introducing themselves as my new contact. However, when I sought advice on two high-end guitars, I received no reply. After eight days, I followed up, only to be told they thought they had replied. When I asked for specific guidance, the response was vague. For a company that prides itself on expertise, this lack of responsiveness and professionalism is unacceptable. I will consider purchasing elsewhere.
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Sweetwater is the world's leading music technology and instrument retailer, offering highly knowledgeable Sales Engineers, in-house Technical Support and Service Departments, huge selection, amazing prices, and free shipping.
