sweetwater.com

4.3
4.3 Based on 294 reviews

Sweetwater is the world's leading music technology and instrument retailer, offering highly knowledgeable Sales Engineers, in-house Technical Support and Service Departments, huge selection, amazing prices, and free shipping....

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Average Rating

4.3

/
5

294 Reviews

5 Star
79%
4 Star
1%
3 Star
1%
2 Star
3%
1 Star
15%

All Reviews

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Review Time

Andrew
You're assigned a salesman, talk to them and get to know them, ask for discounts and answer their ph

You're assigned a salesman, talk to them and get to know them, ask for discounts and answer their phone calls for a nice experience. I can't imagine ever buying an expensive guitar online and not getting to chose the exact one I wanted, with Sweetwater i can chose the one i want and they include the weight as well as individual photos, and they send you the hi res photos when you buy it. they are great and they'll treat you right. Your salesman will stick with you and make sure you have a good experience, they'll let you return a guitar if it really doesn't work. I can't recommend them enough.

5
Date of experience: Feb 25, 2026
Disappointing experience with multiple guitar purchases.

I purchased two guitars from this seller and encountered problems with both. The first was an acoustic bass that they failed to check the electronics on, leading to a two-month wait for a replacement after involving the manufacturer. Now, I've received a new bass for which I paid for a professional setup, but every string buzzes from the open position up to the seventh fret. This feels like a scam.

1
Date of experience: Jan 22, 2026
Kelogg_z
Consistently Great Experience with This Seller

Having made several purchases from this seller, I believed I would continue buying from them even if the prices were higher, thanks to their outstanding customer service. However, upon comparing prices, I discovered that they are competitive with other platforms. Over the past 11 years, I've acquired a DAW, a keyboard, a microphone, studio monitors, an audio interface, various cables, and virtual instruments/orchestras.

5
Date of experience: Nov 28, 2025
Rhiannon P.
Outstanding Service and Competitive Prices!

After making several purchases through this platform, I decided that even if it cost more, I would continue to shop here due to their remarkable customer service. However, when I compared prices, I found that they are actually competitive with other sites. Over the past 11 years, I have bought a DAW, a keyboard, a microphone, monitors, an audio interface, various cables, and virtual instruments without any issues.

5
Date of experience: Nov 27, 2025
Lavender Foster
Exceptional Support Experience

It seems that for some products, orders are only placed after a customer makes a purchase. They went above and beyond to ensure my satisfaction and maintained excellent communication throughout the process. I highly recommend this service and their customer support.

5
Date of experience: Nov 25, 2025
Hal H.
Disappointing Support Experience

I recently bought an expensive guitar. After the purchase, a sales engineer reached out, introducing themselves as my new contact. However, when I sought advice on two high-end guitars, I received no reply. After eight days, I followed up, only to be told they thought they had replied. When I asked for specific guidance, the response was vague. For a company that prides itself on expertise, this lack of responsiveness and professionalism is unacceptable. I will consider purchasing elsewhere.

1
Date of experience: Nov 24, 2025
Reggie
Outstanding Service Experience!

This platform is consistently impressive! Whenever I have a technical question, I just call my contact, and they guide me through it. The support I receive from the team of knowledgeable professionals is unmatched, and I highly recommend this service to everyone!

5
Date of experience: Nov 20, 2025
EL69
Knowledgeable Team and Excellent Service

I’ve worked with this platform for five years to select and buy a keyboard, amplifiers, and related equipment. The sales team is knowledgeable and understands the needs of working musicians. Transactions are seamless, and shipping is prompt. Recently, I mistakenly ordered the wrong small amp for vocal gigs, and they agreed to take it back and assisted me in purchasing the correct one, which was also cheaper than on other platforms.

5
Date of experience: Nov 19, 2025
SprmZelvac67
Consistent Satisfaction with Purchases

I have bought multiple guitars and other gear from this platform, and I have always been pleased with both the products and the customer service. With the expert guidance of a sound engineer, buying musical instruments and gear becomes a straightforward process.

5
Date of experience: Nov 11, 2025
Jonas L.
Timely Delivery and Great Quality

I ordered a guitar that arrived on schedule and in excellent condition. Its appearance, feel, and sound exceeded my expectations! Thank you for the great service!

5
Date of experience: Nov 04, 2025

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Business Details

  • Sweetwater is the world's leading music technology and instrument retailer, offering highly knowledgeable Sales Engineers, in-house Technical Support and Service Departments, huge selection, amazing prices, and free shipping.

  • language https://www.sweetwater.com

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