I've been a customer of this company for years, spending hundreds of pounds and recommending them to friends and family. My latest order was placed on December 21st. Their website claims 'fast dispatch as standard,' so I expected my order to ship shortly. Instead, I was told by customer service that they make no guarantees and that only next-day orders would be dispatched quickly. I pointed out their misleading website claim, but they insisted my order wouldn't ship until the 29th. This is not 'fast dispatch' in any sense. I only asked for a refund of the delivery fee, which they denied. I will not be ordering from them again; there are many alternatives with better service.
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