Review Time
I would give no stars if possible. I'm really let down. I placed my order on January 3rd, and now it's the 15th with no delivery in sight. They use a delivery service known for poor performance, and there hasn't even been an attempt to deliver my items. The support team isn't willing to process a refund until they hear back from the delivery service, which has yet to happen. It's clear I won't be returning to this company, as they seem to be taking no action or responsibility for my lost items. These were birthday gifts that I haven't received, and I'm very unhappy.
If I could give zero stars, I would. I'm extremely disappointed. I placed an order on January 3rd, and as of the 15th, it still hasn't arrived. They use a delivery service that is notoriously unreliable. There hasn't even been an attempt to deliver my order, and the company isn't willing to issue a refund until they hear back from the delivery service, which has not happened. It's safe to say I won't be returning to this company, as I feel they are not taking any responsibility for lost items. These were birthday gifts that never arrived, and I'm very unhappy.
I was planning to place an order and noticed that, unlike most other online sweet retailers that were closed over the holidays, this one was open and advertising 24-hour delivery. Their website prominently displayed a banner saying 'ORDER NOW FOR FAST DISPATCH' and claimed that all orders would be dispatched within 24 hours. I placed an order on December 30th, but by January 2nd, I hadn't received any notification. When I contacted customer support, they were dismissive and told me it would probably be dispatched on Monday, which is 144 hours later than promised. When I expressed my disappointment, I received no response—no apology, no offers to rectify the situation. I've ordered from them before, but after this experience, I will not be returning. There are plenty of other options available that are more trustworthy.
I recently bought a mystery box that looked promising on the website, especially for £15. However, when it arrived, the box was damaged, and it contained just one large bag of sweets, two smaller bags, and a drink. I was let down, and the website is quite misleading! When I contacted the company, they seemed indifferent.
I received only half of a Christmas tree, missing branches and a topper due to a supply issue. I would have preferred to be informed and given the option for a refund rather than just receiving five small bags of sweets as an apology. The tree is incomplete without the branches, making this a very disappointing experience since it was meant as a gift. You've lost a customer.
I recently purchased an advent calendar after many years of buying from this company. This will be my last order, as it seems they've changed suppliers, and the sweets now taste cheap and have an odd flavor. They are also much chewier and sometimes hard. If you used to shop here, you might want to consider other options!
I've been a customer of this company for years, spending hundreds of pounds and recommending them to friends and family. My latest order was placed on December 21st. Their website claims 'fast dispatch as standard,' so I expected my order to ship shortly. Instead, I was told by customer service that they make no guarantees and that only next-day orders would be dispatched quickly. I pointed out their misleading website claim, but they insisted my order wouldn't ship until the 29th. This is not 'fast dispatch' in any sense. I only asked for a refund of the delivery fee, which they denied. I will not be ordering from them again; there are many alternatives with better service.
My parcel was sent to my billing address instead of my delivery address. The company refused to accept responsibility for the mistake and would not file a claim because the delivery service claimed it was successfully delivered. It wasn't; they left it outside when no one was home. When I finally checked the billing address, there was no parcel there. No refund, no support. A total joke! Be cautious of their customer service, as I received a dismissive response. I will not be ordering again. (Update) The office manager later contacted me, admitting the error was on their side and arranged for a new order to be sent to the correct address. I appreciate the resolution and may update my review once I receive the new order.
I ordered a mystery box that promised a variety of sweets. Instead, I received one large bag of sweets, two smaller bags, and a can of soda. The sweets all looked quite similar, and I was disappointed. I tried one of the smaller bags, and they tasted as bad as they looked—cheap and unappetizing. A waste of money.
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