My parcel was sent to my billing address instead of my delivery address. The company refused to accept responsibility for the mistake and would not file a claim because the delivery service claimed it was successfully delivered. It wasn't; they left it outside when no one was home. When I finally checked the billing address, there was no parcel there. No refund, no support. A total joke! Be cautious of their customer service, as I received a dismissive response. I will not be ordering again. (Update) The office manager later contacted me, admitting the error was on their side and arranged for a new order to be sent to the correct address. I appreciate the resolution and may update my review once I receive the new order.
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