Subject: Extremely Disappointed with Warranty Handling – Transmission I am writing to express my extreme disappointment with the way SWEngines has handled my warranty issue.I submitted a warranty claim on August 19, 2025, and the only acknowledgment I received was an automated email stating that my information had been received. After that, I did not hear anything until September 3, 2025—over two weeks later—when I received a follow-up email stating that my ticket had been closed, with no explanation provided.During that time, I made numerous attempts to call and follow up, only to be told repeatedly that my warranty was still "under review." After finally receiving the vague "ticket closed" email, I had to call your company again to get any actual information—at which point I was placed on hold for nearly an hour before being told that the part I needed was not covered under warranty.I was informed that the issue was with the valve body sensor, which, to my understanding, is an internal component of the transmission—the very product I purchased under warranty. I fail to see how an internal transmission component could be excluded from warranty coverage.To make matters worse, after further investigation by a certified mechanic at Pep Boys, I was informed that:• The valve body sensor was indeed faulty.• The bypass plug was corroded and missing a pin.• The transmission didn't have a transmission filter.These are all clear signs of either a defective product or poor assembly and inspection prior to sale.Given all of the above, I am extremely dissatisfied—not just with the product, but with your lack of communication, the unreasonable delay in resolution, and your unwillingness to take accountability. You were quick to take my money but failed to provide the expected level of service when issues arose.As a result, I will never purchase from SWEngines again and will be reporting this experience to the Better Business Bureau and other relevant platforms to ensure other potential buyers are warned.I hope this serves as a wake-up call to improve your warranty response process and customer service.Sincerely,Invoice#454714
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