Review Time
Lord I hate I didn’t read the reviews first, my experience has been nothing short of horrible. If I’m charged 25% tomorrow on a cancellation of a purchase that has not been finalized yet, I’m definitely seeking out a lawyer. It feels like a scam set up.
Lord I hate I didn’t read the reviews first, my experience has been nothing short of horrible. If I’m charged 25% tomorrow on a cancellation of a purchase that has not been finalized yet, I’m definitely seeking out a lawyer. It feels like a scam set up.
Engine replacement for a 2018 Toyota Rav4. Removed and replaced pistons, rings and gasket set- engine is still consuming excessive oil. Customer is not happy, we contacted customer service for some assistance in second replacement to cover some of the labor associated with the repair and our service manager was told- "Not our problem"... after purchasing several engines over the past few years. We will not return nor recommend.
Do not buy anything from the place . They made me wait for over a month and then charged me an extra $250 more for shipping this is a 3th party place the is completely unprofessional. I could go on and on how horrible this place is . Please trust me and do not do business with this place
I wish I'd known to read these reviews before I ordered. It took 3 weeks for the engine to arrive. When it did there were several broken off bolts in the exhaust manifold, that I spent an entire day trying to get out (and could not). When I called to complain I was told...."That cannot be because every engine is examined for quality before it's shipped out..." Huh, she is telling me I'm not seeing what I am seeing..... then multiple emails to them have gone unreplied to.
Received my engine yesterday with a hole in the oil pan and no oil in the engine. Haven't removed it from the crate or even taken the plastic wrap off. Called their customer service department and they said I have to file a warranty claim....for an engine that came damaged. However, I can not file a warranty claim on their site because I haven't activated my warranty, which can only be done after installing it and sending them photos.
Terrible experience and still going through it. Waited over 10 weeks for a v10 motor, when it finally came while still on the crate I found 5 Exhaust studs are broken, this was existing damage and not caused by shipping as the studs were rusted and have been in this condition for quit some time before the motor was removed from the donor vehicle. I have been on the phone with this company over 17 times with a ridiculous wait time each time. I have submitted the the warranty claim so many times I know it by heart. They claim to not be receiving it, I have also emailed photos and they are claiming not to be receiving it. I will never recommend this company!! Be aware!! My next call is to My attorney as they are committing fraud. They are lying about not receiving the claim information because I have sent it to myself on another email.MY invoice number is 459666Very Dis satified
Subject: Extremely Disappointed with Warranty Handling – Transmission I am writing to express my extreme disappointment with the way SWEngines has handled my warranty issue.I submitted a warranty claim on August 19, 2025, and the only acknowledgment I received was an automated email stating that my information had been received. After that, I did not hear anything until September 3, 2025—over two weeks later—when I received a follow-up email stating that my ticket had been closed, with no explanation provided.During that time, I made numerous attempts to call and follow up, only to be told repeatedly that my warranty was still "under review." After finally receiving the vague "ticket closed" email, I had to call your company again to get any actual information—at which point I was placed on hold for nearly an hour before being told that the part I needed was not covered under warranty.I was informed that the issue was with the valve body sensor, which, to my understanding, is an internal component of the transmission—the very product I purchased under warranty. I fail to see how an internal transmission component could be excluded from warranty coverage.To make matters worse, after further investigation by a certified mechanic at Pep Boys, I was informed that:• The valve body sensor was indeed faulty.• The bypass plug was corroded and missing a pin.• The transmission didn't have a transmission filter.These are all clear signs of either a defective product or poor assembly and inspection prior to sale.Given all of the above, I am extremely dissatisfied—not just with the product, but with your lack of communication, the unreasonable delay in resolution, and your unwillingness to take accountability. You were quick to take my money but failed to provide the expected level of service when issues arose.As a result, I will never purchase from SWEngines again and will be reporting this experience to the Better Business Bureau and other relevant platforms to ensure other potential buyers are warned.I hope this serves as a wake-up call to improve your warranty response process and customer service.Sincerely,Invoice#454714
Please do not buy from this company if I could give 0 stars. I would, they will take your money immediately. Even if they don't have your motor in stock, they take several months to ship claiming it's in the shipping process. However, that's false, the motors, they do ship our junk, nothing but issues. I asked for my money back. It took them months to refund me. Also taking a 25% restocking charge on a motor they never had in the beginning to restock.
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SWEngines has the largest, most comprehensive database of used engines in the country. Being able to pass on the best pricing as well as the absolute best quality is a huge advantage we offer because of our comprehensive inventory. It doesn't matter if you have an SUV, pickup truck, sports car, or any type of car you can imagine, we have the used engine you need and we can ship it to any state in the US.
We don't just claim to be your engine experts, we have well over 27 years of hard earned experience to back that up. If you know exactly what you need or even if you don't have a clue, either way you can consult with anyone on our extremely knowledgable sales staff who are always on call to answer questions. Our priority is you and holding ourselves to a high standard of quality business practices. See more
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