I've had a frustrating experience with the service. As a long-time customer who has previously recommended them to others due to my satisfaction with the products, I decided to order new shutter blinds this year. Unfortunately, this has turned into a frustrating ordeal. I've placed three orders since August 25, spending over £1500 and paying an extra £19.99 for express delivery, which turned out to be just regular delivery times. There were no email updates after the initial confirmation, and the manufacturing and delivery speed were lacking. I've had to reach out multiple times without any clarity on the delays or what my express delivery payments were supposed to secure. The service seems to be getting worse with each order. To make matters worse, after complaining last week, I was told my item would arrive today (December 1), but I just received another email stating that it is ready and I will be contacted by the courier for a delivery slot. I doubt it will arrive today as promised. It's unfortunate because the products are really good when they finally arrive.
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SwiftDirectBlinds.co.uk , the new home of Direct Blinds, is an online-only brand wholly owned by Swift Direct Blinds Ltd, supplying quality, made-to-measure window blinds direct from the internet to customers nationwide. Established in 1969, we are still family-run.
We are based in Huddersfield, West Yorkshire and have over 50 years' experience in manufacturing and supplying all types of window blind products. Our vast range of fabrics and materials are drawn from all leading UK suppliers to the blind industry.
Unlike most blind companies online, the vast majority of our blinds are made in our own factories by our own skilled workforce, employed from the local area using both traditional and modern manufacturing methods in order to produce high-quality blinds and curtains that are then shipped directly to you – a hard-to-beat service from an unbeatable company. Our partner manufacturers, when used, are mostly UK-based, and each one has years of experience in supplying quality, made-to-measure blinds and curtains.
Swift Direct Blinds Ltd has been was a full member of the British Blind & Shutters Association for over 30 years – your guarantee of a high-quality, reliable and established supplier.See more
