An unnecessarily complex solution to a non-issue. Before, you simply received a ticket and waited. Now, you must book online or check in via your phone, navigating through a cumbersome login and numerous pages, selecting from various locations, and hoping to successfully book at your current venue, followed by more waiting. What about those who aren't tech-savvy? Is the real issue just too many needing blood tests, or is it a lack of administrative support? We should consider hiring more staff to manage this.
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