I placed an order on Swiggy Instamart, which included eggs. The delivery agent, Preetam Verma, delivered completely damaged eggs. When I raised the issue with him, he responded with abusive language. I reported the matter to customer care and was assured that appropriate action would be taken.
However, no action appears to have been taken, as I have seen the same delivery agent continuing to deliver in this area. This is extremely concerning. Swiggy must ensure that delivery personnel maintain basic professionalism and accountability when interacting with customers.
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