While we enrolled our son with the expectation of a structured learning environment, the experience has been defined by administrative chaos and a lack of professional accountability. Specifically, we are citing the following issues:Scheduling Instability: Classes are frequently cancelled at the last minute, or worse, cancelled without any prior communication, leading to wasted travel time and child disappointment.Ad-hoc Changes: Lessons are routinely moved to different days or shifted to different times within the same day on an ad-hoc basis, making it impossible to maintain a routine.Lack of Instructional Continuity: There is a constant rotation of teachers. This lack of consistency prevents Benjamin from building rapport with an instructor and hinders his technical progress.Failure to Track Progress: Benjamin’s progress hasn't been updated in months. We have no insight into his development or what requirements he needs to meet to move to the next stage.Collective Concern and Next Steps Please be advised that I have been in active communication with several other parents whose children attend your sessions. It is clear that our experience is not an isolated case; there is a shared consensus that the current service is substandard.
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