Review Time
Unprofessional teachers. No introduction no communication no emotions and look very moody. My 5 year old dont want to learn anymore shes terrified. As a beginner she wasn't shown how to be confident in the water just asked to do tasks like shes been there for months. 10mins into the lesson she cried to get out and didnt go back. Cancelled my membership the same day I made it.
Unprofessional teachers. No introduction no communication no emotions and look very moody. My 5 year old dont want to learn anymore shes terrified. As a beginner she wasn't shown how to be confident in the water just asked to do tasks like shes been there for months. 10mins into the lesson she cried to get out and didnt go back. Cancelled my membership the same day I made it.
Based on my experience, I would not recommend signing up.While the lessons themselves were okay, the cancellation process was extremely disappointing. Lessons that had already been paid for were removed and not delivered, and despite multiple attempts to resolve this, no refund or solution was offered.I have since seen other reviews describing similar experiences around cancellations and refunds.For me, this completely outweighed the positives.
While we enrolled our son with the expectation of a structured learning environment, the experience has been defined by administrative chaos and a lack of professional accountability. Specifically, we are citing the following issues:Scheduling Instability: Classes are frequently cancelled at the last minute, or worse, cancelled without any prior communication, leading to wasted travel time and child disappointment.Ad-hoc Changes: Lessons are routinely moved to different days or shifted to different times within the same day on an ad-hoc basis, making it impossible to maintain a routine.Lack of Instructional Continuity: There is a constant rotation of teachers. This lack of consistency prevents Benjamin from building rapport with an instructor and hinders his technical progress.Failure to Track Progress: Benjamin’s progress hasn't been updated in months. We have no insight into his development or what requirements he needs to meet to move to the next stage.Collective Concern and Next Steps Please be advised that I have been in active communication with several other parents whose children attend your sessions. It is clear that our experience is not an isolated case; there is a shared consensus that the current service is substandard.
Rude on the phone when queried about why we have to request a refund for cancelled sessions. Poor communication about cancelled lessons. Expensive for what it is. Instructors are okay, it’s a shame the admin side lets them down. Felt like there’s no real structure to classes so hard to track how well your child is doing.
Lessons cancelled at last minute. Turns out WE have to go online and complete a form to request a refund. The cancellation email makes no mention of this. Most people would assume a cancellation made by the provider would be automatically refunded.
The amount of sessions that have been cancelled for the baby and mother session is appalling. And sometimes two hours before a session. Oh and make sure you read the terms and conditions. if they cancel, YOU have to fill out a form and ask them for a refund. If this isn't done within 30 days you lose out. By far the most bizarre t&c.
Millie @swim Cheadle Hulme was fantastic with our son, she understood his disability and spoke to him in a way he could understand. He has progressed lovely through swim 7 and all thanks to Millie’s teaching style. I would definitely recommend Millie to any parent on their swimming journey.
We have been with swim for a number of years but have found the quality of lessons to no longer be of standard. Our daughter progressed well enough in Swim 1, but since going to Swim 2 her progress stalled. The lessons at times have had more than 6 kids in there (sometimes 7-8) and also some lessons have started 5 minutes late and a lesson recently even ended a couple of minutes early (despite starting late and being oversubscribed). Our daughter made more progress with her us in a weekend in Centre Parks than she has in months at swim. The oversubscribed lessons and late starts/early finishes were the final straw and the service is no longer worth the rather expensive monthly fee.
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