Absolutely shocking customer service. My son was moved up a group and his teacher had no space so I had to change to another class which is fine. I went online( logged in on my existing account) and chose a teacher that was available. It charged me an additional £40 on top of the £55 I already paid. I have now had two direct debits taken for £55. When I called to explain this is a clear error and requested it to be refunded, they refused and said they are unable to refund the payment as terms and conditions were accepted. At no point on their shoddy website did it state I was entering an additional booking for my one child. A manager who can not process a refund, what's that about? He then explained I was paying for group 3 and 4, why on earth would I want my child to attend two separate level swim lessons which are on at the same time? It's clearly a mistake and an error. When he refused to refund he also refused to allow my son to take the ADDITIONAL lessons I have paid for. Absolutely shocking company ripping people off. Even when my son had chicken pox they refused to even move or refund two missed lessons. Was he meant to just crack on and infect all the other children? Support your local swimming pools and avoid this company. THEFT and robbing scammers. Paid a premium price for a p**s poor service, I stupidly thought this would be a great company. How wrong I was.
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