These people are brain dead & totally ignore customers instructions. I specifically instructed them not to renew my policy due to the absolutely ridiculous renewal price. They confirmed it wasn't on auto renewal & it will stay that way. Because i paid in full from my debit card for that year they still went ahead & renewed & took £640 from my account. I had to kick off & lodge a complaint & get it refunded. If their this incompetent at this stage just imagine when you need to claim for a loss. They are now trying to lowball me with a compensation offer which has & will continue to be declined. With insurance being there for your protection the best thing everybody can do is to stay as far away from these fools as possible as they are way to incompetent to trust. Please be warned & think about the inconvenience & bank charges you will incur if take such a large unauthorised amount from your accounts.
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Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need.
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