I paid into a pet policy for over 15 months but had no pet care so it made the whole policy more or less pointless to have
So I cancelled this and was told of a £190 refund
This hasn’t been paid, when I ring I’m told the finance dept will be in touch, that was hours ago and no contact
I tried live chat that was a joke
Yes this a truly poor customer service
Don’t mind taking premiums but stall and dig there feet in at promises to refund people
Mr evans
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Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need.
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