Garbage service. You wait on the phone to be greeted by a bot. That bot is likely the cheapest they could find because it doesn't work very well.
Finally when a human greets you, they are in no rush to help.
I cancelled my policy early after paying year upfront. Cheeky buggers "graciously" said I was entitled to a refund of £46.39. But then also I had to pay a cancellation fee of £46.39. So big middle finger and a null to me the customer.
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Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need.
If you would like to see feedback about our Swinton Pet product, please visit our Trustpilot account https://www.trustpilot.com/review/swinton.co.uk/pet-insurance
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