Review Time
Repairing a bifold mirrored door required new guide rollers that were different than I was familiar with. I was able to match the photo to an item on Amazon, with a slight difference, that wasn't worth the free Prime shipping. I was able to find the exact match on Swisco and placed the order. Due to a typo in the email address, I couldn't locate my order.Sachalee sorted out my concerns quickly. The item arrived earlier than expected and I had it installed within minutes.
I will review Swisco on EACH and EVERY platform because I am so very appreciative of the customer service they provide. When you chat or email them, you get a real person, with a real name and that means a lot!!! ---and their website --- I love the photos (there are at least 3) that will have different views with measurements. Take time to compare your measurements to the photos. This is what I try first.If I still need help, I can email them or use the online chat - I love both equally - I would say to take photos, different angles and use a tape measure, this will help you and Swisco ---- Thank you Swisco for being a reputable and truly customer-oriented company!
I ordered 2 bathroom stall lock replacement kits for the building I help manage the second week of August. When I went to check the tracking the day it was supposed to be delivered, the USPS notice stated that it was returned to sender because the address did not exist. However, the address they sent it to wasn’t the delivery address I entered. When I emailed customer support to try to get help, all I received was a curt response to submit a new order and that my card would be credited once they got back the new order. Ok, fine. So I placed a second order that day, with an expected delivery date of 9/2. Fine. I was very careful to make sure the delivery address was correct. Even my order confirmation email showed that yes, I really did have the right delivery address in.On 8/29 I got a rather confusing email from Customer Service asking me to call them about my order. I still assume it was in regards to the first order being returned to sender. I called back and told them to refund me the order amount, but that the error in the delivery address was 100% their fault and to look into it.So on 9/2, I went to track my second order and it was again returned to sender because they sent it to THE SAME address that does not exist. When I contacted customer service by phone, he didn’t believe me. I offered to forward the email I had gotten. He had me forward it to the general customer service email. After about 7-10 minutes, he stated he still wasn’t seeing my email, as if I hadn’t sent it. We then got disconnected.I immediately hopped on a chat with customer service, since that option would at least allow me to send screen shots once I got past the bot. Once I got a human, I explained to her I was talking to another rep but a) he hadn’t gotten my email and b) wasn’t believing me and c) I could send all of the screenshots to prove I did everything I could to get this dang order. So I did send her screenshots of my order confirmation email with the right shipping address, the shipping email from Swisco with the incorrect address again, and the return to sender again. She questioned me again, but I pointed out to her AGAIN that the order confirmation was correct and they were the problem.By then, the phone rep called me back. He was able to replicate the error in their system when he placed a dummy order and saw that it changed the correct address to the non-existent address.His only solution was to “let” me place the order over the phone, with the suggestion that I have it delivered to a different address, such as a house. I’d still have to pay for all shipping. I’d still have to wait a week or more. Even if I paid for expedited shipping (for almost the same cost as the initial order), I could probably get the parts by the weekend.No way. What a disgusting experience. No accountability, no desire to make anything right, no going above and beyond. Only blame. So I went and I ordered the parts from a big box store that I have a heck of a lot more trust in.
Buyer beware. Received glazing bead order but did not fit. Approval for return was granted. However, when return shipping cost exceeded the price of the product, I asked to utilize their shipping account number and was denied. Now I’m stuck with product I cannot use.
I found SWISCO through a friend of mine. After ordering what I thought was the correct window crank, I called in and they directed me with simple advice on how to get the right crank to fix my window. The return was simple, and I've bookmarked SWISCO for the future.
The catalog was easy to use and ordered the part super fast. I loved the flexibility of payment options. I did experience an order issue and they responded immediately and made the correction. The entire process was fast, easy and the service we friendly and responsive!
Purchased 30 34B series channel balance 9 of the 30 failed was told these should last 10 to 15 years lasted 3 years Swisco would not stand in back of product paid $425.22 I proved there balances failed so you might want to check other websites 5/23/25I am still not happy with your reply letter. You are pushing this off on me again. I decided to go find another company that I can trust. The original purchase I was told that these balances were custom-made. This is not true. I have found the same balance for half of the price in stock. I have no faith in Swisco Inc.
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For over 50 years, SWISCO.com has been the trusted leader in replacement hardware solutions. With decades of expertise, we've grown from a family-owned repair shop into the ultimate online destination for current and hard-to-find parts. Find all parts, tools, and guides for windows, doors, cabinets, and more in our extensive catalog. With expert support and community resources, SWISCO.com helps you get every repair done right.See more
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