Review Time
I needed to replace a heater for my swimming pool, and while I have experience in construction, this area isn't my specialty. A young professional helped me with my questions and was incredibly supportive throughout the process. He offered excellent initial guidance on which systems to consider and which to avoid, assessed my requirements, and provided occasional technical assistance. His replies were quick, and his advice was consistently trustworthy. The heater and necessary installation components arrived at the site within a week. After my electrician set it up, the heater functioned quietly and efficiently. Impressively, the pool temperature increased from 17° to 27° in just 24 hours, just as promised. The unit is stylish, compact, and very user-friendly, featuring straightforward connections and a touchscreen interface. Kudos to the support team for the exceptional service they provided!
I needed to replace a heater for my swimming pool, and despite my background in construction, this isn't my area of expertise. A young professional assisted me with my inquiries and was incredibly supportive throughout. He provided excellent initial guidance on which systems to consider and which to avoid, assessed my needs, and offered occasional technical support. His responses were prompt, and his advice was always reliable. The heater and necessary installation fittings arrived at the site within a week. After my electrician installed it, the heater operated quietly and effectively. Remarkably, the pool temperature rose from 17° to 27° within 24 hours, just as expected. The unit is sleek, compact, and extremely user-friendly, with straightforward connections and a touchscreen interface. Thank you for the outstanding service!
I received exceptional support that was both friendly and warm. I mistakenly entered my address incorrectly on the order. A very affable representative reached out to assist, and the package was delivered the following day. This was a perfect example of top-tier service.
Superb service. I ordered a heater and spoke to a representative late Wednesday afternoon, inquiring if it could be delivered by Friday. He assured me it wouldn't be a problem, and it was delivered as promised. I would highly recommend this service.
I purchased two heat pumps to warm two pools. Prior to ordering, I called for advice, and they were very helpful and knowledgeable. We set them up as advised, and they have been fantastic and surprisingly economical to operate. The customer service has been impeccable, and the pumps were dispatched quickly and arrived in good condition. I couldn't find better prices elsewhere. Highly recommend this service!
I ordered a pool filter pump online. When it arrived, it was a cheaper version than what I ordered, even though they claimed it was an upgraded model. The reviews for this 'upgraded version' were worse than those for the one I originally wanted. When I notified them, they informed me they had only the cheaper version in stock, so they sent it without consulting me. When I requested a refund, they insisted I pay for return shipping. Communication was slow as well. After three weeks, I gave up and purchased the correct one elsewhere. I was disappointed because the reviews seemed good, but I wouldn't recommend taking a chance based on my experience. A representative later expressed disappointment over my review, but it felt too late to resolve the issue.
I bought a heat pump from them in 2019. With the product now being 6 years old, it malfunctioned at the start of the season this year. If it ran for 50 hours, I would be overestimating. I contacted customer service, and while they were pleasant, I was told the main board was faulty and needed replacement, costing £1,200 plus delivery and tax. Given the high replacement cost of £4,400, I find it unreasonable for a product that should last longer. I wouldn't consider purchasing from them again due to the high costs of both the machine and spare parts.
I purchased a heat pump that failed after 8 weeks. When I contacted customer service, they acknowledged the inherent fault but sent a new version that also failed after the warranty period. I emailed customer service twice asking for advice, but received no response, so the heat pump ended up being discarded. It's disappointing that they seem to disregard customers outside of warranty. I would advise against purchasing this heater. After my review, I finally heard from the technical team who offered a discount on a new unit, but I will opt for a different solution to save on electricity.
I needed to replace a swimming pool heater. As a builder, I am not an expert in this area. A young representative assisted me with my inquiry. Nothing was too much trouble for him. He provided initial guidance on which systems to consider, calculated my requirements, and offered technical support as needed. His responses were prompt, and his advice was solid. The unit was delivered to site within a week along with all necessary fittings. Just ten minutes after my electrician set it up, the unit was operating quietly and efficiently. Within 24 hours, the pool temperature rose from 17° to 27° as expected. The unit is compact and user-friendly, with simple connections and a touchscreen interface. Thank you for your exemplary service!
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Pool Heating Specialists - HeatPumps4Pools
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