swissotel.com

3
3 Based on 20 reviews

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Loraine Morris
Unsatisfactory Breakfast and Service

We came to celebrate a special birthday, but the experience has been very disappointing. The breakfast service is inadequate. The hotel seems more interested in trendy items while neglecting basic necessities like sliced bread. There isn't even a proper egg station, which is expected at this level of hospitality. You can request eggs at your table, but they often don’t arrive. Some staff members admitted they are overworked, which explains the situation but doesn't excuse it. For those of us with dietary needs, a reliable breakfast is crucial. Sadly, the options and service were not up to par. I’m relieved we didn’t opt for all-inclusive, as I can only imagine how poor that would be. To make matters worse, we witnessed other guests leaving due to the same issues. With several days left in our stay, I'm already dreading what’s to come. I cannot recommend this hotel; the breakfast is unacceptable and the service is severely lacking.

1
Date of experience: Dec 24, 2025

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