On December 10 at Gate A20 in Berlin, I encountered a staff member who treated me in a way I’ve never experienced before. She was wearing a company jacket, and the cabin crew confirmed the association. I had used the same carry-on without issue previously, but upon my return, she insisted I pay. When I politely asked for clarification, her response was dismissive and disrespectful. It wasn’t about the fee, but rather her attitude. I have filed formal complaints regarding this incident.
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