Review Time
I had a very poor experience with Swissport at Toronto Pearson Airport (YYZ) while handling baggage services for a Royal Air Maroc flight.
After arriving from Casablanca, my checked baggage did not arrive. I waited over two hours at the baggage conveyor before approaching the Swissport desk. The Swissport representative refused to issue a Property Irregularity Report (PIR), refused to take my delivery address, and did not initiate any baggage tracing.
Instead of helping, the staff member behaved unprofessionally, escalated the situation unnecessarily, and left the desk to involve an airport officer rather than resolving the issue. I remained calm and cooperative throughout. The entire interaction is recorded on video.
An airport officer reviewed the situation and advised me to leave the airport and claim the bag later using my baggage tag, since I had already waited a long time and missed my transportation. Because Swissport refused to issue the PIR, no official baggage file exists, leaving me without tracking, delivery, or assistance.
This experience shows a serious lack of accountability, training, and customer service. Refusing mandatory baggage procedures puts passengers in an impossible situation and prevents any follow-up or compensation.
Based on this experience, I cannot recommend Swissport’s baggage handling services.
I successfully retrieved my phone and wallet that I misplaced at the airport. I reported the loss on a Sunday, and by Monday morning, I received an email indicating my items had been found and instructions for their retrieval. I collected all my belongings—phone, bank cards, driving license, and cash—all in perfect condition. What a fantastic service!
I recently recovered my phone and wallet that I lost at the airport. I reported the loss on a Sunday, and by Monday before noon, I received an email confirming that my items had been found and detailing how to collect them. I've just picked up everything—phone, bank cards, driving license, and cash. All are intact. Such an amazing service!
This company is a complete joke. If you’re flying to Manchester, be prepared to wait for hours for your luggage. There are no staff present, and no notifications. I've had bad experiences before, but this time I’ve waited over an hour with no updates. It's frustrating.
The service was appalling. My luggage was lost in Turkey, and even after filing a complaint, they showed no concern, especially knowing I am pregnant and the bag contained essential items. They haven’t responded properly, only sending an email saying the luggage is in Algiers but refusing to deliver it. Despite our attempts to have it sent to another location, we've been without my medication for days. Their customer service is disrespectful, and I feel like I’m dealing with an unprofessional organization. This has turned my trip into a nightmare.
On December 10 at Gate A20 in Berlin, I encountered a staff member who treated me in a way I’ve never experienced before. She was wearing a company jacket, and the cabin crew confirmed the association. I had used the same carry-on without issue previously, but upon my return, she insisted I pay. When I politely asked for clarification, her response was dismissive and disrespectful. It wasn’t about the fee, but rather her attitude. I have filed formal complaints regarding this incident.
The staff is completely unqualified. Every person I tried to talk to walked away. Most don't speak English, which is surprising in a global setting. I've seen staff behaving unprofessionally, and it seems the standards have declined significantly over the past few years. They hire individuals who struggle to find jobs elsewhere, and it's evident they are not meeting even basic service expectations. Avoid this airport.
We experienced harassment on our flight to Malaga. An agent was overly aggressive about checking our hand luggage, claiming it was too large, despite it fitting perfectly in the box. We felt singled out, while others with larger bags were not questioned. There seems to be a pattern of targeting by certain staff members.
After a delayed flight from Barcelona to Birmingham, we needed to take a bus to the terminal. One of the staff managing the boarding was extremely rude, treating passengers poorly and herding us like cattle. The bus was overcrowded, making the experience uncomfortable. It was unprofessional and unacceptable behavior.
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