I am extremely disappointed with the product quality and customer service. After purchasing a bed frame, the wood color changed and the finish deteriorated quickly. Customer support sent a technician who confirmed it wasn't due to customer error and promised a replacement. However, the quality department later denied the replacement without explanation. This is unacceptable for a company that claims to be high-quality and reliable. The product quality is poor, and the customer service is misleading and unhelpful. I strongly advise others to reconsider before making a purchase.
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