I placed an order with a store, clearly explaining my urgent need for a mattress since I had none at home. The sales representative assured me that it would be delivered within three business days. However, as we entered the third week post-purchase, the mattress had still not arrived. Multiple calls to the company's headquarters and the local branch yielded no information about the mattress's whereabouts or delivery timeline. To make matters worse, I received an unexpected email demanding payment before delivery, despite having already settled the payment on the same day I received the email. My husband and I have continued to call, but they remain unable to provide any updates. Having lived in three different countries, I have never encountered a situation where a company is unaware of the status of their own products. It's hard to believe that in this day and age, such issues still occur. While the store now offers the option to cancel the order without penalty, I've already wasted three weeks. I cannot recommend this company; they may offer quality products, but their professionalism and customer focus are severely lacking.
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