I’ve now tried using Swoop Patagonia twice over the past three years, and both experiences were disappointing.In my initial inquiry each time, I was very specific in the comments section about my travel dates, the activities I wanted to do, and my overall budget range. Despite that, I received a generic, canned itinerary that had little to nothing to do with what I requested. It felt like they simply pulled keywords and sent one of their standard packages, followed by a push to schedule a two-hour phone call to “plan” the trip.If you provide a detailed comments section on your website, why disregard what clients actually write? I’m happy to have a call, but a reasonable starting point would be a high-level itinerary that reflects the information provided. Instead, I was sent something almost entirely unrelated to my request.When I pointed this out, the advisor (Danny) responded rudely and became snarky when I said that a call would be a waste of time unless he could provide an itinerary that at least met some of the criteria I had clearly outlined. Do the basic groundwork before asking for hours of someone’s time to refine a trip.I had a similar experience with their sister company, Swoop Antarctica. In my experience, they present a top-dollar itinerary by default and then push back if it doesn’t align with what you’re looking for. Ultimately, I created my own AI-generated itinerary—drawing on my experience living in Chile—and was able to design exactly what I wanted in under 30 minutes.In today’s digital world, I expect better. At a minimum, read and incorporate the information customers provide before requesting lengthy calls.If I’m planning to spend $20,000 or more for a solo trip to South America, I expect a higher level of service. In the end, I did better planning it myself. Swoop appears to act primarily as a reseller for high-end resorts, and I found better pricing by booking directly. The “customized” itinerary they sent included only one day in one of the destinations I had actually asked to visit.Overall, a frustrating and time-wasting experience.
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We are Patagonia specialists, helping over 1500 people a year discover this beautiful, remote and varied region. With over 15 years' experience and a network of over 100 local partners, we can help you plan a trip that matches your dreams, budget and appetite for adventure.
