Review Time
I’ve now tried using Swoop Patagonia twice over the past three years, and both experiences were disappointing.
In my initial inquiry each time, I was very specific in the comments section about my travel dates, the activities I wanted to do, and my overall budget range. Despite that, I received a generic, canned itinerary that had little to nothing to do with what I requested. It felt like they simply pulled keywords and sent one of their standard packages, followed by a push to schedule a two-hour phone call to “plan” the trip.
If you provide a detailed comments section on your website, why disregard what clients actually write? I’m happy to have a call, but a reasonable starting point would be a high-level itinerary that reflects the information provided. Instead, I was sent something almost entirely unrelated to my request.
When I pointed this out, the advisor (Danny) responded rudely and became snarky when I said that a call would be a waste of time unless he could provide an itinerary that at least met some of the criteria I had clearly outlined.
Do the basic groundwork before asking for hours of someone’s time to refine a trip.
I had a similar experience with their sister company, Swoop Antarctica. In my experience, they present a top-dollar itinerary by default and then push back if it doesn’t align with what you’re looking for.
Ultimately, I created my own AI-generated itinerary—drawing on my experience living in Chile—and was able to design exactly what I wanted in under 30 minutes.
In today’s digital world, I expect better. At a minimum, read and incorporate the information customers provide before requesting lengthy calls.
If I’m planning to spend $20,000 or more for a solo trip to South America, I expect a higher level of service. In the end, I did better planning it myself. Swoop appears to act primarily as a reseller for high-end resorts, and I found better pricing by booking directly. The “customized” itinerary they sent included only one day in one of the destinations I had actually asked to visit.
Overall, a frustrating and time-wasting experience.
I’ve now tried using Swoop Patagonia twice over the past three years, and both experiences were disappointing.In my initial inquiry each time, I was very specific in the comments section about my travel dates, the activities I wanted to do, and my overall budget range. Despite that, I received a generic, canned itinerary that had little to nothing to do with what I requested. It felt like they simply pulled keywords and sent one of their standard packages, followed by a push to schedule a two-hour phone call to “plan” the trip.If you provide a detailed comments section on your website, why disregard what clients actually write? I’m happy to have a call, but a reasonable starting point would be a high-level itinerary that reflects the information provided. Instead, I was sent something almost entirely unrelated to my request.When I pointed this out, the advisor (Danny) responded rudely and became snarky when I said that a call would be a waste of time unless he could provide an itinerary that at least met some of the criteria I had clearly outlined. Do the basic groundwork before asking for hours of someone’s time to refine a trip.I had a similar experience with their sister company, Swoop Antarctica. In my experience, they present a top-dollar itinerary by default and then push back if it doesn’t align with what you’re looking for. Ultimately, I created my own AI-generated itinerary—drawing on my experience living in Chile—and was able to design exactly what I wanted in under 30 minutes.In today’s digital world, I expect better. At a minimum, read and incorporate the information customers provide before requesting lengthy calls.If I’m planning to spend $20,000 or more for a solo trip to South America, I expect a higher level of service. In the end, I did better planning it myself. Swoop appears to act primarily as a reseller for high-end resorts, and I found better pricing by booking directly. The “customized” itinerary they sent included only one day in one of the destinations I had actually asked to visit.Overall, a frustrating and time-wasting experience.
Overall the trip was amazing. The route planning and guided excursions were great - especially the individual guides themselves at each destination.Our only disappointment was trying to contact Swoop during our trip and getting no response or return call.
Swoop offered excellent advice on Patagonia options, directed us to the best hotel and guide package, and made our bookings and logistics seamless. It was one stop shop that took the research, uncertainty and hassle out of vacation/adventure planning.
We had an awesome time in Patagonia. We went with our daughters and I wanted this trip to be memorable. We enjoyed every moment of the trip. Ecocamp in Torres del Paine was fantastic. All the logistics managed by swoop was seamless. We just enjoyed waking up every day and go for an adventure. I want to go again. Thank you swoop for planning an awesome trip
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