The installation service for our Solar Panel System has been nothing short of appalling since our panels arrived on Dec 1st 2025. The entire service offered by Bord Gais/Swyft Energy is far too fragmented with multiple sub-contractors all carrying out various tasks but no overall accountability taken by anyone once something goes wrong! After the panels were installed on Dec 1st we discovered an issue with our 5kw battery & reported it to Swyft Energy but no response! Eventually we contacted the installation electrician (subcontractor to Swyft) directly & he called back to rectify the situation however he did say that an engineer from Swyft would call the following day to carry out a further piece of work on the optimisers. One week later & no sign of the Engineer so the phone calls began & since then (6 weeks ago) we have failed to resolve the issue. Despite numerous promises from Patrick at Swyft(who is being constantly let down) we still await an electrician to complete the installation of our system. To date we have not received a single phonecall from anyone at Swyft/Bord Gais to tell us what's happening...very disappointing that we have a system that's fully paid for but not working after nearly seven weeks!!
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Solar PV & Energy Company based in Ireland.
