Would not recommend Swyft Energy for your solar panel install. We had a site visit last year from a knowledgeable and friendly rep who went through everything, explained the process, checked the site and advised on how many panels were required. No issue there. The cost was very similar to that of other companies we engaged with but went with Swyft in the end due to the knowledge and info the rep could give us.
Once we agreed to go with them there as no issue to get anyone on the phone, they phoned on a regular basis to try nail down a suitable install date. A date was agreed. However, they required full payment up front before anyone started the install. Not a chance would I hand over €7000 before any work was done! We explained the most we would pay was half now and half on completion, Swyft agreed and work commenced in May 25. Install was done in one day, sub contractors were friendly, caused little disruption and i have no issues with them per sa. However, a decision was made by the installers to install the inverter in our garage and use a TP link to boost the wi fi signal which they assured us would work perfectly. This has not been the case. The inverter cannot communicate data due to poor signal, I cannot monitor the solar production or usage as i was promised. If the panels are not working or have a fault i have no way of knowing because the app cannot display the information. The Eddi water heater cannot heat our water from its manual boost function and also the app boost option doesnt work as it cannot communicate with the inverter/grid supply either. The Eddi app which has capabilities of dispalying usuage and generation cannot do this either. I have phoned and emailed Swyft countless times to rectify the issue. Suddenly, noone wants to talk or phone us back. the solution is to move the inverter and all the wiring etc into our attic but presumably noone wants to cover the cost of this. I also resorted to contacting the electrician who did the install as swyft would not reply but he also wont reply. The installers made a bad decision to put the inverter too far away from the house and now its not doing what we were promised it would do. We now have solar panels with no idea whether they are functioning or not with no reliable data available. We cannot monitor our usage or get the most from the panels as we have no idea what they are doing! Its so disappointing that Swyft are efficient and contactable in the initial sign up but when something goes wrong which they are solely responsible for they ghost you. This is simply not acceptable and they should review how they treat their customers. I definitely would never recommend them to anyone after our experience.
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Solar PV & Energy Company based in Ireland.
