We recently purchased a sofa and are pleased with the product and the service. However, we are quite disappointed with the delivery experience. They promised to deliver the sofa to a room of our choice, but the delivery team initially refused to bring it inside. After some persuasion, they agreed to take it upstairs, but they rushed through the process. The box was too large to fit through the stairs, and they resorted to kicking and punching it to force it through the entrance, resulting in damage to the door and freshly painted walls. I tried to caution them about the size of the box, but they continued to push until damage occurred, leading to my frustration. I ended up unboxing the sofa pieces myself and carrying them upstairs in smaller sections more efficiently. Thankfully, my decorator assisted me in repainting the walls and the handrail, but the door remains scratched.
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