This company is shambolic.
I will update this if my issue is resolved but so far the experience has been shocking, and the sofa hasn't even been delivered yet.
I spoke to someone on the phone at Swyft and was encouraged to buy the final sofa available, given there was one left and the fabric was being discontinued. I purchased the Model 13 and 2 ottomans to go with it. £2.4k this cost me.
Fast forward to a week or so before the delivery date, and they had to push it back a month. No real explanation as to why. I dealt with someone over the phone who said there was absolutely nothing he could do for me besides grant me a £50 goodwill payment (which is pitiful for a £2.4k purchase). The call ended and I was refunded £100 - so he lied, which is worse than anything else he could've done and the £100 was just a waste of Swyft's money as it had no impact on me after that.
Yesterday, I received a copy/paste email to say hi sorry your ottoman is out of stock, "would you like to wait or change the fabric for your full order?".
Swyft, this is £2.4k of my money. That is not a small price to pay and you should not be providing a diabolical service like this.
No one picked up the phone to tell me. The email didn't explain if it was even worth waiting - i.e. how long is it going to take? Is it even possible given I was previously told the fabric was being discontinued?
What exactly is going to be done about this? I've been looking forward to this sofa for months and all of a sudden the whole thing might need to be canned and no one can call me to explain exactly what I can expect? I could've spent time researching other sofas in the time I've been strung along by Swyft. It's not just a waste of my money (which I could've been using for other means, or could've been making me money in interest in the time that Swyft has had it), but it's a massive waste of time and emotional energy. There is no excuse for it.
This needs to be sorted out as soon as possible.
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