What an utterly appalling service: I implore you ALL - avoid like the PLAGUE!
I placed an order 6 months ago in October 2025, with delivery promised by early February 2026.
However, on 1 February, the expected delivery date suddenly became delayed - and without warning, explanation or apology. It was suddenly now rescheduled for March. This sudden, and last-minute delay seemed to be something I was expected to somehow accept without question.
A month-long delay for any service is very poor, but I had already invested 3 months of waiting and so gave in to 'Alexis' the AI customer service bot's assurance the kit would now arrive by March...
Then, as March neared, the delivery date changed to April instead.
Now in April, the delivery date has changed to May...
I have had to take up a Visa dispute to reclaim my money - and £486 is no small amount - after correspondence was clearly not possible.
Anyone considering this service, please heed my advice: AVOID LIKE THE PLAGUE!!
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