Order number SW-5993185. Disappointing experience. As a previous customer, I feel completely alienated. Avoid at all costs! Delivery was months overdue. They continue to promote and collect payments despite a significant backlog in fulfilling orders. Customer service response is terrible; it can take weeks to hear back, if at all. I received an email on December 2 stating my order was canceled as requested and that a refund was issued, which could take up to two weeks to process. I have not received an official receipt or confirmation, and as of December 18, there is still no refund in my bank account. Today, I had to dispute the charge with my bank due to a lack of confidence that the refund will be processed. This situation is entirely unacceptable. I am in the US and noticed there are vendors listed on the website that carry their products. I might need to contact those vendors to warn them and obtain sales representatives' contact numbers if I don't receive my refund and a response soon.
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