swytchbike.com

I'm not in the habit of writing poor reviews, but my experience with Swytchbike has sadly been very

I'm not in the habit of writing poor reviews, but my experience with Swytchbike has sadly been very poor Indeed. It's disappointing, because I think the product is good, but their approach to selling and their wider business model is frankly unacceptable. I ordered a Max battery conversion kit and some accessories back in September 2025. I accepted there would be a few months lead time for the order. I had hoped to be fitting the kit to my road bike in late December 2025. It became clear though that there were issues when I started to check the progress of my order in late November and the date of delivery shifted to January, then February, then March 2026. I could also see from online forums that they had not delivered kits to folk who had ordered some time before me. So, in January I enquired about a refund, the AI bots were of little help, but I did eventually get a response from a human some days after my original query. the response was that I could have refund ( as is specified in the company's Policy). But nothing further happened. I then made a more formal request for a refund and got an AI Bot response that my request could not be processed but would be forwarded to a human. Some days later a got a response from a human offering me £30 discount and an accessory. My refund request being completely ignored. I thanked Swytchbike for the offer but asked for a refund for the 3rd time! I then went through the AI bot merry go round again and then on the 3 February received a message that my order would be cancelled and I would be refunded, but that it could take up to 14 days. The promised 14 days came and went with no refund and only then did I contact my credit card company. I did receive the refund after 18 days, but almost 2 months after my original request. What was really annoying was the relentless marketing e-mails the company continued to send out. I can only assume that their crowd funding business model needed more funds, so that those of us asking for a refund could be paid back! I’m not telling anyone not to order a swytchbike kit. But I wish I had read the reviews for this outfit first, my experience although poor, seems better than many as I now at least have my money back. To finish, this whole situation is a shame having seen friends modified bikes, I still believe it is a good product. But unless you can afford to have nearly £500 pounds tied up for months and months, I’d look for alternatives until they develop an ‘in stock’ business approach and better customer service.

Date of experience: Feb 21, 2026