I received the incorrect wheel and got nothing but AI chatbot response, mostly unhelpful. They refused to speak to me over the phone even after numerous requests, and there was no way for me to determine whether I was ever talking to a human employee. This is not the type of company I want to do business with as I now have absolutely no expectation that they will be able to handle future issues I may have with any better response.
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Convert ANY bike into an eBike with the Swytch eBike kit