syedvintage.co.uk

Okay experience but needs some improvement

Overall I think this company has good intentions and do a good job to a certain level but there are certain things they need to change in order to make things clearer and give the customer a better experience.Good PointsFirstly I think there prices are very competitive compared to other companies that provide a similar service.Secondly they did a good job with initial communication.Third the items are of good sellable quality.Things to improveFirst- Communication beyond initial confirmation of order needs to be improved- There was a stock issue with my order but I was not made aware of this until I followed up with them after the companies promised delivery window. I had to follow up with them twice to get this information.Secondly- When I got replies to my emails it was often followed by "I will get back to you shortly" and I was often not got back too unless I emailed first asking for another update.Third- Website needs to be clearer so you can have a look at what is currently in stock and what is incoming stock. One section needs to be if you are buying to get stuff as soon as and then have a separate section for stuff that is coming in the future that people can pre-order, this would make everything easier to navigate.Overall I think this company tries hard to do the right by their customers but there are somethings that need to be improved such as communication and the time it takes to solve issues and making the website clearer and easier to navigate. It took 3 weeks from order date to me receiving the items which had to be changed as there was a 'stock issue'. I do appreciate that to help make up for the issues I did have they sent some extra items as compensation and once the issues were solved I received my order the next day.I would potentially use this company again in hope that things would be better second time round but not something I would rush into.

Date of experience: Apr 22, 2025