I had a very unsatisfactory experience with the credit card service. After discussing with multiple agents and managers, I was given a final balance to settle my card. I paid it off the same day, expecting closure. However, a month later, I received another bill with additional interest charges. Two different managers informed me that interest had continued to accrue even after my full payment on the same day I was given the payoff amount. I was never made aware of this, and they refused to remove the charges. It felt incredibly dishonest and misleading. I would strongly advise anyone considering this card to be very cautious and ensure everything is documented.
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