HORRIBLE experiences with their customer site for Synchrony Home - EVERY month I have to spend a LOT of time trying to get past automated ding dong to get a LIVE Rep on the phone to get online to pay my bill. EVERY month they help me and within a couple weeks, right back to telling me my inforation does not match or is not valid - Try to get in on the page for pw reset and asks for ss# and birthdate = Keeps giving me msg my info does not match their records - Pretty sure I know my INFO at this point in life! JUST got a letter in the mail that looks like a promo fee of 2% is going to appear on my account .. The purchase I made was 0% interest for 36 months - The Reps I get on phone are fine - Except one on a particular day - told me he couldnt help me access myt account - The others have been helpful and it is VERY APPARENT they too are FED UP with the lousy website that ends up with customers calling and getting them fuming and frustrated =I feel bad for them - Is not there fault - SYnchrony Home needs to clean house on their website peeps that must be just going to do a task to collect a paycheck with no care for how sufficiently it operates or end user shoes - This is the ONLY website I EVER have issues with getting into to make payments and check my account. And it literally is EVERY MONTH - Even AFTER the previous month a REp helped me make my payment over phone.. Never have ANY issue w Paypal - This division - Needs someone to give a damn about the people that feed $$ into it to afford people jobs and paychecks - that make the site that is so dys-functional.
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