Been a credit card customer more than two years. Agreed on a $5300 credit limit. Paid my bills on time or early…just recently paid them $1600 over the past 2 months and I find out today when I checked my acct online that they slashed my credit by $1800. This is the second cut in two years. No notification or anything. When I called customer service she read the script and basically said that my real estate equity was insufficient. I sold my house and property 3 years ago prior to ever having an acct with them. I would understand if I was late on payments or something… I have never missed or been late the entire time I was with the company. Will just do a balance transfer to one of my other cards. This bank is not customer friendly at all. If I could give zero stars… I would. Oh…and customer service rep said that I should receive the letter of explanation in about two weeks. They have no problem emailing my statements and reminders for upcoming payments… but fail to see the importance of telling a customer that there credit line has been decreased by 33%… who has paid his bill on time for 100% of the time. They are making their money… and obviously that is all that matters to this company
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