So I have amazon synchrony card, and i just found out that the synchrony bank is doing something that looks like a fraud and scam to me.So I use their offers of 6-12 month equal monthly payments to my big purchases, which are sated to be interest free.When I looked at my statement today, I saw the interest charges.After talking to the customer service with the agent and the supervisor, I found out that synchrony not providing the full amount to pay in the statements to avoid the interest, so the minimum statement payment amount doesn't include the promotional purchases balance of 6-12 months, which are STATED TO BE INTEREST FREE into my bill. So this way they manage to charge interest on the purchases that are supposed to be no interest payments over time. The only solution to avoid interest is to call customer service EVERY MONTH and ask them how much I actually have to pay each month in ADDITION to the statement balance to avoid the interest fee.In addition, all this information is not available on the synchrony portal.They actually just send you the paper statement and the email. The email just has the minimum payment and due date. Then, I have to call to the customer service to find out how much i should add to the minimum payment in order to avoid the interest charge.Isn't it like a scam & fraud of promising people interest-free payments, then providing them the balance that has them incur interest fee??? Isn't it stealing money of millions of people, which has been going on for years?The customer service supervisor of synchrony bank stated that a lot of people that call them are angry about it and the agents raise this issues to the administration, but I guess the administration just ignores it.Great job synchrony!Maybe I am going to make it public...
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