syf.com

1.2
1.2 Based on 30 reviews

...

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Tonja Brooks
A joke among normal bank and IT products

I had to use Pay Pal of Synchrony and Amazon. With Pay Pal, I have no problems it used to have, but not anymore. But Amazon Synchrony is a joke! I applied as the promo was: make seven payments one after another one, and we will replace your secured credit card with unsecured. I've got a secured card with 100 dollars limit. I buy with it once in a while for three years, but they did not replace it with an unsecured one. No need to say that my score is 750 - 775 (varies). I have high limits everywhere, even at their Pay Pal but not Amazon. Amazon works well itself as well. But with this card, I can not log in to my account. I can not see my information. Have to guess, when my billing date closed. For three years, I have passed many verification processes and got promised that the issue will be fixed, but 3d year going and still, the issue is the same. I refuse to pass their verification anymore because I know that is useless and time-consuming. Phone verification doesn't work, and paper is just useless waste of time. Once other sites use 2FA, authentication apps - their site just doesn't work like that and requires bad working document verification or paper mail EVERY time you try to log in! I am in a trap because a credit score is important, and I can not close one old account without harm. So I froze my 100 dollars there and just waiting, not sure what for. The main thing I understood right now. They pretend that this is a security system, and they suspect it is not me, but a scammer. Ok. Old, not working, but ok, I would be ok if this is a security system, I understand this more or less. But attention, guys! When I was talking about closing my account in case of a score factor, she quickly and with enthusiasm offered me to close my account!!! So any scammer, who doesn't pass verification, can not log in, but can close my account simply? Here I found out that this is total discrimination and has nothing to do with my security.

1
Date of experience: Sep 26, 2021

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