Huge kudos to Noah!
Hands down, one of the best customer service experiences I’ve ever had!
To start off, I live in Australia which makes shipping sometimes a nightmare with international companies. I got concerned (preemptively) about my package making it in time for Christmas, but when I reached out they (Noah) reassured me it was on time and being taken care of even whilst out of their hands. Lo and behold it arrived the next day, right on time, package in perfect condition.
Secondly, one pair of glasses I got with the BOGO deal fit slightly bigger than expected, so I reached out again about possible replacements/returns, or resizing. Because they were in a BOGO deal, I couldn’t return or replace them but Noah offered me a similar pair slightly smaller for FREE. And of course with that a shipment fee — it’s not cheap to ship to Australia — which I was more than happy to pay after being offered a free pair of glasses.
The glasses are great quality, I got two (now 3) blue light blockers for my partner and all 3 frames are super stylish and comfortable. You can tell the blue light blockers are legit the moment you take them out of the casing.
Noah was more than helpful, he responded straight away, with more than a concern for my needs but also went above and beyond when it came to his response and customer service skills.
I’ve been in customer service/hospo/retail my whole professional life and never have I ever felt so taken care of immediately for an online order.
Noah deserves a raise, honestly. They made the whole experience amazing!
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Syght glass offers anti-blue ray computer & gaming glasses. We make the best Prescription/Non-Rx blue light blocking glasses. Our computer and gaming glasses are engineered to eliminate digital eye strain and headaches. Get rid of headaches,...
