Terrible experience booking via Sykes, it's not a mistake that I'll repeat.
I stayed in a 'dog friendly' cottage during wet weather in winter.
A few paw prints on one towel and on the bedding was £95!
They will just debit it from your card which they hold on file, is this even legal?
I feel that basically, your stay will cost more than you think.
I have asked if I may have the muddied towel and bedding that 'can't be cleaned'? (postage at my expense) that I'm paying to replace but have been ignored.
Oh, I note that they have not replaced the items, it was £30 for an extra 1.5 hrs cleaning and & £65 to wash the towel and bed linin at 90 degrees.
Surely that could have been replaced cheaper than that?!
(A 90°C wash typically costs between 65p and 85p per cycle in the UK (2026).
About £1.50 now then?
It looks to me that property owners will invoice Sykes vague inaccurate invoices and they then take the easy route of taking the money directly from their customer, outrageous.
I'm happy to make nessesary ammends for the muddied towel and bed linin if genuine costs are submitted which they have not been.
Who cares, just charge our customer, it's in the contract.
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