Review Time
Just returned from a lovely five day stay at the Snooty Fox. The chalet was clean, comfortable, and in a fantastic location with great hot tub. Peaceful, relaxing, and great value for money. I will definitely be back!
They don’t answer calls, whatsapp messages, emails or follow up on call back requests. I’m told the service team is dealing with 800 enquiries and being on hold for 30 mins is expected. Very poor service ( unless you want to book a holiday - then they answer)
The bungalow Coed Llai at Trearddur Bay is ideally located with local shop, pub restaurant and beach practically on your doorstep. The property was clean, spacious, fully equipped and the owner Ken introduced himself on day one of our visit advising if we needed anything to let him know.
I am trying to move my June 19th booking from South Uist to the mainland as the island location is unsuitable for my family and dog. Sykes is refusing a transfer and demanding a £700 penalty, nearly 30% of the total cost despite me giving 4 months notice. This is a clear breach of the consumer rights act regarding unfair penalty fees. I have now instructed my bank to block further payments and am being forced to cancel due to this unreasonable behaviour.
UPDATE[26/02/2026]
Thank you for the reply. However, I have already contacted your team via phone and email today, and the alternative solution offered was a £700 penalty for a booking that is still 4 months away.
Regarding the property owners terms, under the consumer rights act 2015 Sykes(as the agent) has a legal responsibility to ensure contract terms are fair and transparent. Demanding a £700 fee when there are 16 weeks left to re-let the property is a penalty, not a 'genuine pre-estimate of loss'
I have already sent a formal dispute email outlining that I am terminating the booking and accept only the loss of my initial £60 deposit. My bank has been instructed to block any unauthorised attempts to charge the remaining £700 while this unfair contract term is under formal dispute.
I wil not be pressured into paying a £700 fine over the phone.
This was our 4th visit to Lyme Mews and it was as excellent as always. There is everything you need in the house and we love Seaton - even in the rain. The view from the lounge makes the holiday, especially in the storms! We have already booked for next year! It suits all ages and is a wonderful home with nothing to fault - spotless as always! Excellent communication from sykes and the owner.
Terrible experience booking via Sykes, it's not a mistake that I'll repeat.
I stayed in a 'dog friendly' cottage during wet weather in winter.
A few paw prints on one towel and on the bedding was £95!
They will just debit it from your card which they hold on file, is this even legal?
I feel that basically, your stay will cost more than you think.
I have asked if I may have the muddied towel and bedding that 'can't be cleaned'? (postage at my expense) that I'm paying to replace but have been ignored.
Oh, I note that they have not replaced the items, it was £30 for an extra 1.5 hrs cleaning and & £65 to wash the towel and bed linin at 90 degrees.
Surely that could have been replaced cheaper than that?!
(A 90°C wash typically costs between 65p and 85p per cycle in the UK (2026).
About £1.50 now then?
It looks to me that property owners will invoice Sykes vague inaccurate invoices and they then take the easy route of taking the money directly from their customer, outrageous.
I'm happy to make nessesary ammends for the muddied towel and bed linin if genuine costs are submitted which they have not been.
Who cares, just charge our customer, it's in the contract.
Gatesgarth is an amazing property furnished and appointed to the very highest of standards. First impressions were of cleanliness, plenty of light and wonderful views. All of the bedrooms have en-suite or Jack and Jill bathrooms which is a big plus for us.
It is a house you can spend plenty of time in just enjoying the surroundings.
Sykes booking process was excellent as was the ongoing information flow.
The one disappointing aspect was the underfloor heating in the kitchen did not work and thus made the area too cold to spend much time in (c. 16degrees) . The owners were contacted and responded by doing a remote reset. This didn’t work unfortunately and a subsequent request was not replied to. This meant we had to have the upstairs over hot to drive some heat down.
This was the only negative in an otherwise excellent week.
The double bedroom the toilet was filthy
Same bedroom wardrobe screwed to frame so nowhere to hang clothes
Main bedroom heating not working jacuzzi bath not working
Downstairs bedroom shower leaking from under shower tray
Kitchen sockets on worktop not working on left
Sockets on right completely ripped out
Tv in second lounge not working
Apartment been rented by 20 lads police removed them but damage they caused not fixed and apartment should not have been rented to us in this state. Not happy at all 😡😡😡
Steer clear this company doesn't check there cottage we have had an awful experience we went to the cottage that was filthy no heating no hot water and we stayed 3 nights in a travelodge and only spent 3 hours in the cottage after long complaint and stressed of giving the owners chance to sort out a number of issues which still not resolved when we had to go sykes only offered 140.64 in compensation and was on owners side said that we had stayed 3 nights when 2 nights the owners put us in a travelodge and we paid for 3rd night the beds had urine and dried blood stains on them carpets and settees were wet crumbs all over broken bath panel being locked in a bedroom due to a broken door sykes insisted that these issues were rectified when they weren't if we had stayed it would still be being rectified for the duration of OUR HOLIDAY i have a long list of all that went wrong and pictures
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