It's nice when things go as planned but the true test of a company is how they respond when things don't go quite like we envision they should go approximately 5months ago I decided to give Syllaby a Go I had a bunch of projects going in my own business and Austin the Founder said give us a try I think you will Find that we will fit your use case nicely so I Did and signed up for the 7day Trial with every intention of creating and scheduling some content for a couple of my projects and I completely forgot all about it and now fast forward 5 Months I am reviewing my payables and I See that I have been charged 5 Times for Syllaby and never used it!! So horrified I immediately contacted their customer Support through their Live Agent App and explain my situation to Ric the CSR Agent completely expecting to be told to kick rocks and it would be totally justified !! To my relief and surprise The CSR after reviewing it with the rest of the team went out of their way to make a plan to allow me to use a different email and get a do over or take a Mulligan as it were and sign up for a new 7 Day Trial and inform them once I Had and they would credit me for a month and every cycle for 5 Months Going forward I will receive a reminder email to let them know and I will receive 4 More credits to satisfy my 5 Months of platform use that I had already purchased ... Wow that was a breath of fresh air to say the least as a founder myself I was stunned by the CS Team and their responsiveness and remedying a situation I Frankly Caused, 5 Big Stars for Syllaby and their Team for their patience tolerance and forgiveness I am truly grateful !!
Claim your business profile now and gain access to all features and respond to customer reviews.
syllaby let’s you find the top questions your customers are searching for online. TikTok and YouTube are search engines after all! Using these prompts, you can create videos that you know your customers are searching for, to convert more viewers into leads! Start For Free
