I had an extremely poor experience with Sylvox and their installation partner, Geeks On Site. The installation service resulted in damage, and instead of taking responsibility, I was given the runaround between both companies.Sylvox outsourced the installation but then refused to take ownership of the outcome, repeatedly deflecting responsibility to Geeks On Site. Geeks On Site, in turn, failed to acknowledge or take accountability for the damage caused during installation. Customer service from both sides was slow, confusing, and dismissive, with no clear path to resolution.When you pay for a professional installation through a brand, you reasonably expect them to stand behind the service. That did not happen here. I spent far too much time chasing answers, only to be left with damage and no accountability.I would strongly caution anyone considering Sylvox’s products and installation services or working with Geeks On Site. Based on my experience, once something goes wrong, you’re on your own.
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Sylvox is a world leading full-scene TV brand. Our TVs allow users to enjoy the best viewing experience in various scenarios such as bathrooms, kitchens, outdoors, and RVs.
