Update 09/24/2024This is finally resolved. Sylvox sent the correct TV and picked up both the broken TV and the one they sent that was not correct at no additional charge. Time will tell how the new TV will hold up and I definitely had to be patient and diligent with this company to get a correct resolution, but we now have a working outdoor TV, same model as original that has a new 1 year warranty. I appreciate that Sylvox was willing to work with me and continue to try until it was resolved. I am not sure if I would buy from them again if this TV doesn't hold up, but I do appreciate their efforts. Update: 08/31/24Sylvox customer service worked diligently with us over the last month to come to a resolution we found acceptable. They have shipped us out a replacement TV that we received and is confirmed working, HOWEVER they sent us the wrong model. we had a 2000 NIT pool series 65" Tv. they sent us a 1000 NIT deck series TV. We paid an additional $861.00 for a 2000 NIT replacement TV, which includes their quote to fix the original issue and half of the return shipping. This brings our total investment over the last 16 months in this TV to $3,459 and we STILL DO NOT HAVE A WORKING 2000 NIT TV. At this point, I just want them to pick up their replacement TV and refund me the $861 i just paid. We wasted over an hour unpacking, testing and repacking only to find this level of incompetence on their end and more inconvenience for us. I will update this again once i learn the status of the refund and pick up. 07/29/24We purchased a 65" outdoor sylvox pool series tv in March of 2023, delivered in April of 2023. It was very nice when it worked. We used it typically less than 2 hours per week and not at all when it was too cool to swim here in Florida, which was Dec to Feb. It was professionally mounted on the house under roof and about 15ft away from our inground screened in pool. The TV was also covered with their waterproof cover when not in use. no hurricanes or other catastrophic weather events occurred where i live in Florida while we had this TV. A few weeks ago, just 2.5 months after their 1 year warranty ended, the screen on the TV started showing long verticle lines at times and later it was constant. It was unwatchable. I contacted Sylvox service thinking they would have some help to offer and that they may have a local repair place that we can use. No, in fact, they said it was past the warranty and all they could offer was for us to ship it back at our expense and for them to fix it would cost $761. if we took this option they would warranty the repair for an additional 6 months. So for nearly 40% of the purchase price with almost $300.00 in shipping in addition to the repair, we may be fortunate to get another 6 months out of the TV. I have no children living here, it is just the 2 of us and this thing was used gently. it is likely a corrupted mother board they advised. Why would that happen in a quality product? If they know what the issue is, can't i just buy the part from them? Local repair shops tell us they cannot get Sylvox parts from Sylvox because they don't offer them. WHAT?What would have been much more fair is for them to have offered to sell me the parts, since by just the pictures they seemed to know what the problem was, and i would pay a local repair shop to fix the problem. no shipping and much less expensive for me. I wasn't asking for them to warranty the item, though i would have really liked some sort of customer service recovery action instead of the perceived "Gee that's too bad. we know what part it is because we see this problem a lot. sucks to be you."Hey, it's your hard earned money. If you want a $3k paperweight in the shape of a TV after 15 months, go for it.
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Sylvox is a world leading full-scene TV brand. Our TVs allow users to enjoy the best viewing experience in various scenarios such as bathrooms, kitchens, outdoors, and RVs.
