Horrible experience. Purchased an outdoor television and the optional installation option. Television arrived promptly, and we have been unable to get the installation completed. It is impossible to speak with anyone on the phone or even the chat widget on the website. Every time of day, regardless of the hour, week, etc. the phones are unavailable and the chat agents are unavailable. We get a response requesting the installation information from the chat inquiry and submit the install information. Nothing happens. Do it again, this time the installation actually appears to be scheduled, then the date comes and goes with no contact and no one shows up. Rinse, repeat. Terrible experience. Do not recommend. Trash customer service.Update: 7/16/24 - still zero resolution. Reached out to the requested email and have zero return communication. Continuing to send follow up emails so we can get a refund for the broken TV that no one came to install.
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Sylvox is a world leading full-scene TV brand. Our TVs allow users to enjoy the best viewing experience in various scenarios such as bathrooms, kitchens, outdoors, and RVs.
