An excerpt from a March 17 email sent to Ian,Service Tech ,,, "I am, however, more impressed with your willingness and persistence to help and satisfy your customer's needs.Your efforts make up for the TV's shortcomings. In this particular case, being a knowledgeable and customer-driven representative of your company is just as important.I would like you to do one last thing for me now that this situation is resolved. That is, please show thisemail to your direct supervisor. I would like for them to see, first hand, the positive impact you make for their organizationas an exceptional technical service staff member."All the Best,Rich Hornack
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